Andrew assisted me throughout the process of obtaining my new vehicle. Through no fault of his own, it was quite a lengthy wait for it to be delivered to me due to COVID-19. Andrew was extremely efficient in maintaining contact with me throughout and regularly assuring me our agreement was still in place. In the meantime, I was still using the courtesy car provided to me via Enterprise. However, because of the COVID-19 hold up, I was receiving numerous calls from Enterprise regarding the return of their vehicle, although I couldn't return it until I had received my own vehicle. They began to withdraw funds from my account and sometimes pressuring me into checking the status of my new vehicle delivery, even when I had already told them I had. I was becoming quite distressed by this and spoke with Andrew who recognized I was under some pressure. He was extremely helpful to me. Andrew took the time to hear me out, then clearly explained how he could help me and my situation and immediately provided me with the documents that he suggested I needed. Even offering speak to the company on my behalf. I believe Andrew Duddy is an extremely beneficial employee to yourselves/company.
I would just like to say a big thank you to you and your team for not only getting me back on the road with the car I love but being patient with me after changing my mind with the Mercedes! From start to finish I have no complaints, Lauri and yourself were on the ball from the beginning, I changed my mind a fair few times before actually choosing the Mercedes, then when it was delivered it was immaculate inside and out. Very pleased with the service you guys have provided and in the future I would definitely use you again
Thank you so much again, the car is lovely and does drive really well. I feel it was waiting just for me. Thank you again and have a good and Happy Christmas and New Year too. Hope 2020 is a good year for you and VVRooom vehicle replacement services
Our story started while we were on holiday, when our son crashed the car. Thankfully no-one was hurt, but it still causes a lot of stress. This was when your company took a leading part in diffusing most of that.
Scott initiated the process and introduced us to the best way forward: this involved looking through your website and choosing a suitable vehicle for our needs. Scott liaised with our insurance company and resolved all the issues for us. The next step was where you, Andrew, kicked in: sorting out finances, paying off the remaining amount owed on our 'dead' car and even taxing the new one for me. Throughout our journey we have felt as if we were in safe hands, and appreciated all the endless phone calls, e-mails and behind-the-scenes work which you both carried out for us. I am giving you the title of The A Team!!
We are delighted with our new Kia Picante and my wife loves the colour (toffee apple, she calls it).
Nick and Margaret, Isle of Wight
I wanted to say from the first call with my insurance company all the way to the delivery of the new car went very smoothly and I can't thank everyone I dealt with enough. Going through the whole process in the beginning I was slightly anxious as I have never had to deal with a claim before and so was unaware of what to expect but straight away everyone so polite and professional and I felt comfortable with the process and everything was made clear and understandable. I feel like everything was dealt with how it should and don't feel any improvements need to be made.
THANK YOU SO MUCH you're amazing, we are so grateful in to yourself and Lee for delivering my car to me personally. I've been so impressed with the vehicle replacement service given to me. Making the whole process smoother than it would otherwise. I would like to thank you and Scott for an excellent service.
A quick email just to thank you so much for all your help and support with regards to the replacement car. I would like to say how great Claudia has been, it's hard to find good customer service these days but you did a great job.
CJ Myres, Skegness
I just wanted to say how pleased I was with your service I felt you went above and beyond to help me with everything. Could you please complement Claudia for her help for me please I would definitely recommend your company to family and friend.
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